Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs:
Currently, we are offering all products at no extra shipping cost despite the weight, dimensions, and destination of the items in the order.
3. Transit Time:
Generally, orders are shipped and delivered within for 4 - 22 days. Although delivery times may vary depending on the availability of our products. You can find approximate delivery time for a particular product under specifications.
4. Dispatch Time:
Orders are usually dispatched within 2 business days of payment for an order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
5. Items Out of Stock:
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
6. Delivery Time Exceeded:
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
7. Tracking Notifications:
Upon dispatch, customers will receive tracking information and updates from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
8. Customer service:
For all customer service inquiries, please email us at firstname.lastname@example.org or get in touch with our live chat option.